Returns and complaints

Last updated: 16.10.2026

1) Seller details / Contact

JURASSIC LURES TOMASZ KOTARSKI
NIP: 9492069455; REGON: 540829915
+48 669 218 576
Correspondence and returns address:
ul. Grunwaldzka 18
42-226 Częstochowa
E-mail: tom@tkart.eu

2) Returns – right of withdrawal

1. Under consumer law, you have the right to withdraw from a distance contract within 14 days of receiving the product.

2. To exercise this right, email us a withdrawal statement and return the product within the following 14 days.

3. The buyer bears the cost of returning the product.

4. We will refund all payments, including the cost of the cheapest standard delivery offered by the shop, without undue delay and no later than 14 days after receiving the withdrawal notice. We may withhold the refund until we receive the goods or proof of return, whichever occurs first.

Important – handmade products

• All Jurassic Lures lures are handmade. Each piece is unique and may differ slightly in colour, details or shades from the shop photographs.

• Handmade production and minor differences in appearance do not limit statutory consumer rights concerning goods that do not conform to the contract. The product must match the agreed description and any sample on which the purchase was based.

• The right of withdrawal does not apply to non-prefabricated goods made to the consumer’s specifications or clearly personalised needs, such as genuinely individually agreed paintwork. Handmade production alone does not exclude the right of withdrawal.

3) Complaints – goods not conforming to the contract

1. If the product received is defective (e.g. damaged, cracked or incorrectly balanced), you have the right to make a complaint.

2. Send your complaint to: tom@tkart.eu

3. Include the order number, a description of the problem and, if possible, photos or a recording.

4. We review complaints within 14 days of receiving them.

5. As part of a complaint, you may request repair, replacement, a price reduction or withdrawal from the contract (if the defect is significant).

6. If the complaint is accepted, the seller covers related costs (shipping, etc.).

4) Damage in transit

If your parcel arrived damaged:

• take photos of the parcel and its contents,

• complete a damage report with the courier (if possible),

• contact us as soon as possible.

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5) Product exchanges

For handmade products, we do not offer standard like-for-like exchangesbecause every product is unique.

• You may return the product under the right of withdrawal and place a new order.

• If you would like a lure in a different colour version, contact us and we will prepare an individual offer.